Return & Refund Policy

How to request a return

Contact support@essavelluna.com before sending anything back. Include your order number and the reason for the request. We will review eligibility and provide the next steps and return address where applicable.

Damaged or incorrect items

Please contact us promptly if an item is damaged or incorrect. Include photos if available so we can assess the issue and explain the available remedy.

Refunds

Once a refund is approved, it is issued to the original payment method. Your payment provider may need additional time to post it. Any rights and remedies available under applicable consumer law continue to apply.

Business and contact information

Essavelluna is operated by Tiantai Xijian Trading Co., Ltd.

Email: support@essavelluna.com

Customer Service:

+86 13170237837

Registered address: West Side, 2nd Floor, No. 23, Area 2, Dahengjin Village, Sanhe Town, Tiantai County, Taizhou, Zhejiang Province, China

Registration number: 91331023MAKF4HAA07