FAQ

How do I track my order?

Check your shipping confirmation for tracking when the shipping method supports it.

Where can I find product dimensions?

See the Specifications section on the product page. Contact us if you need help choosing a size.

How do I report a problem?

Email support@essavelluna.com with your order number, a short description, and photographs if the item arrived damaged or incorrect.

Business and contact information

Essavelluna is operated by Tiantai Xijian Trading Co., Ltd.

Email: support@essavelluna.com

Customer Service:

+86 13170237837

Registered address: West Side, 2nd Floor, No. 23, Area 2, Dahengjin Village, Sanhe Town, Tiantai County, Taizhou, Zhejiang Province, China

Registration number: 91331023MAKF4HAA07